 Welcome to GoVacuum.com!
A Member of Vacuum Dealers Trade Association (VDTA)
Welcome to our secure online store!
We hope your shopping experience with us is enjoyable and rewarding!
About Vacuums Unlimited
(Govacuum is the internet subsidiary of Vacuums Unlimited)
Vacuums Unlimited is a family-owned small business that has been in existence for over 30 years. As an online retailer, GoVacuum has been in business since 1996 and ships everything from hard-to-find replacement parts to popular vacuums all over the United States and Canada (and to military bases around the world). Customers love the site's ease of use, huge inventory, unbeatable prices and prompt delivery (same day on many products). Unlike "Big Box" or department stores, GoVacuum has genuinely knowledgeable salespeople that specialize in nothing but vacuums and air cleaners. They are able to offer real advice, frank comparisons and tailored recommendations for even the most obscure needs. As the brick and mortar version of GoVacuum, Vacuums Unlimited has been proudly serving Northern Virginia's cleaning needs with 4 retail locations in Fairfax, Vienna, Herndon and Chantilly. Vacuums Unlimited, like GoVacuum, has an impressive record of friendly customer service and great frequent-buyer-discounts. Vacuums Unlimited and GoVacuum sell vacuum cleaners, air cleaners, bags, belts, filters, parts and accessories for a full range of brands including: Miele, Dyson, Riccar, SEBO, Kirby, Electrolux, Hoover, Eureka, Powr-Flite, IQAir, Blueair, Roomba, AirFree, Bissell, Bosch, Dirt Devil, Earlex, Karcher, Koblenz, Ladybug, Love-Less Ash Fireplace Vacs, Lindhaus, Oreck, Royal, Rainbow, Sanitaire and more. At GoVacuum, we strive for customer satisfaction. Our goal is to have happy customers whether it be because of our low prices or unbeatable customer service. Whether you order online, by telephone, by mail or by fax, our professional team of customer service agents will be there to assist you 7 days a week. Please feel free to contact us at 1-888-468-2210.
Vacuums Unlimited Locations:
Vacuums Unlimited owns Four retail outlets in Virginia:
Fairfax
11217C Lee Highway
(703)273-6688
(Next to Chili's Restaurant Corner of Lee Highway and Germantown Road)
Click here for map
Herndon
474 Elden Street
(703)471-7979
(In K-mart Shopping Center)
Click here for map
Vienna
171 Maple Ave. East
(703)938-5363
(Next to Fresh Fields Supermarket Corner of Maple Avenue and Park Street)
Click here for map
Chantilly
14500-G Lee Rd.
(703)961-1740
(Right Across The Street From Costco Corner of Lee Road and Route 50)
Click here for map
Our Chantilly location also doubles up as the warehouse facility.
Working Hours:
Monday through Saturday 9am to 6pm EST.
Orders will not be processed or shipped during the holidays.
Mailing Address:
Vacuums Unlimited
14500-G Lee Rd.
Chantilly, VA 20151
| Contact us via email |
| Please use the following Email addresses to contact govacuum.com: |
| Sales Department |
| Pre-sales related product information and availability questions. |
| Service Department |
| Post-sales order status requests and delivery information. |
| Site Comments |
| Report errors or general website questions and concerns. |
| Corporate Information |
| General company information, media and press inquiries. |
| Contact us via phone |
| Please use the following phone numbers to contact Govacuum.com: |
| Sales Department Only |
If you'd like us to call you, please click on the "Click to Call" icon below.
Simply enter your name, and phone number, and you'll be connected with a
knowledgeable GoVacuum sales associate immediately. This call is free to you. |
| For Pre-sales related product information and availability questions:
1-888-468-2210 |
| |
| Security:
If you are concerned
about ordering online please follow this link to read about Yahoo's secure
server that hosts our site and processes our orders. Because secure mode
can slow down the site, you will see the security icon only in the checkout
pages. Rest assured that every precaution is taken to keep your information
safe and confidential. We do not sell or give away any of your information. |
|
Payments: We accept MasterCard,
Visa, American Express and Discover. There is no credit card surcharge.
We also accept Check Cards, Cashiers Checks and Money Orders. Personal
Checks are accepted but must first clear the bank before any products
will be shipped (this typically takes 7 to 10 days).
Purchase Order Buying for Government Agencies & Large
Corporations
We do accept Purchase Orders from Large corporations/Government
agencies (Including Federal/State/Local governments/Non-Profit Organizations/Churches/Educational
Institutions, Etc. (Subject to verification).
We cannot ship cleaning solutions and chemicals etc. to APO/FPO. Additional
shipping charges may apply to vacuum cleaners and other heavier items for
APO/FPO. We will notify you the charges on receiving the order. Our free
shipping policy for orders over $50 does not apply to APO/FPO addresses.
Individuals wanting to pay by method other than credit card can pay by Personal
Check/Cashiers check /Money order and use the following method.
To pay by check or money order:
-Add the item(s) to your shopping cart as usual
-Complete the online order form
-Select "Cashier's Check or Money Order" for the payment method
-Print and mail in the order confirmation with your cashier's check or money
order to the address below:
Vacuums Unlimited
14500-G Lee Rd.
Chantilly, VA 20151
Orders by check or money order will not be shipped until funds are received.
Note: Personal checks will be held until they clear the bank (allow
at least 15 days). Cashier's Check and Money Order orders will ship upon
receipt of payment.
Please keep a copy of the order confirmation for your records and reference
the order number in all correspondence.
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Sales Tax:
If you live outside the State of Virginia, no sales tax will be added.
Virginia residents will be charged 5% Virginia State Sales Tax. |
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Shipments:
Every effort is made to ship all orders within one (1) working day after
receiving the order.
In the event Vacuums Unlimited does not have the item in stock or due
to any other reason , we will inform you of when the item will stock.
Our fill rate on orders shipping the next day is 97%.
It may take 7-10 days to ship Parts, Bags, Belts, Filters & Accessories. |
Our Shipping Rates for US and Canada
| Continental US |
| Order Value |
US Ground |
US Expedited |
Ground for APO/FPO |
Expedited for APO/FPO |
| $1-$10.00 |
FREE* |
$9.95 |
$9.95 |
$14.95 |
| $10.01-$50.00 |
FREE* |
$9.95 |
$9.95 |
$14.95 |
| $50.01-$300.00 |
FREE* |
$14.95 |
$14.95 |
$19.95 |
| $300.01-$500.00 |
FREE* |
$69.95 |
$69.95 |
$69.95 |
| 500.01 up |
FREE* |
$79.95 |
$79.95 |
$89.95 |
|
| Alaska, Hawaii,
US Protectorates |
| All Orders |
$70 |
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| Canada |
| Order Value |
Canada Ground |
Canada Expedited |
|
|
| $0-$100 |
$14.95 |
$24.95 |
|
|
| $100.01-$300.00 |
$39.95 |
$49.95 |
|
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| $300.01-$500.00 |
$69.95 |
$79.95 |
|
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| $500.01-$1000.00 |
$89.95 |
$99.95 |
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| $1000 up |
$119.95 |
$139.95 |
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Handling Charge:
We DO NOT charge any processing or handling fees. |
|
Vacuums Unlimited Guarantee:
All products come with a 15 Day Money Back Guarantee. |
|
Warranties:
Most of our machines carry the standard factory guarantees and warranties.
Exceptions to the above are brands like Kirby,Rainbow and Oreck, which
we offer with our company warranty only. If you cannot find an authorized
dealer of that particular brand to repair your machine that is under warranty,
you may send the product back to Vacuums Unlimited and we will repair
it for you. We do not warranty user damage. The purchaser must pay the
freight back to Vacuums Unlimited |
|
Return Policy:
If your product is damaged in transit or defective upon arrival, we will
replace the product at no charge.
Note: Due to the high cost of shipping to HI, AK, PR and Other destinations
outside the contiguous 48 United States, we will not assume responsibility
for the shipping costs involved in replacing defective merchandise from
these locations.
If you are not 100% satisfied with the product, or if you made a mistake
in ordering, we will accept returns.
You have to pay for return shipping costs involved. If the item
was shipped free, we will deduct shipping costs + 10% restocking fee.
Due to the high costs of shipping and restocking we can not
make any exceptions to this rule.
All returns for either exchange or refund must be accompanied with a copy
of the included invoice, with a note stating whether the product is for
exchange or refund. We do not require a RMA# (Return
Merchandise Authorization) to process the refunds. Your Order number is
your RMA#. All returns must be made to the following address regardless
of where the item shipped from.
Return Address:
GoVacuum
Returns Department
14500-H Lee Rd.
Chantilly, VA 20151
You can expect a refund sent to the credit card company
within 14 business days of GoVacuum receiving your return.
Above return policy
does not apply to commercial equipment |
| Refunds:
If a refund is requested, we will issue a credit on the credit card that
you used to purchase the product. If you paid with a check card, cashiers
check, money order, or personal check, we will issue a company check as
a refund. All refunds will be given out within two (2) working days of
the return of the product. No refunds will be issued until the product
is returned to Vacuums Unlimited.
Products must be returned within fifteen (15) days of purchase. |
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