Product FAQs

    Product Related FAQs


    In this Section,you can find answers related to the products that you have bought from us. If you have any question to ask, please email us



    How To Maintain Your Vacuum Cleaner?
    To avoid unnecessary service calls, check the bag, belt and brush roll often. Consult your owner's manual. Turn off switch and unplug vacuum cleaner before servicing vacuum cleaner. Belt pulley can become hot during normal use. To prevent injury, avoid touching the motor pulley when checking the belt.
    -Brush roll
    As the brush roll turns, it agitates the dirt out of the carpet and combs the carpet nap. Hair and threads collect on the brush roll from normal use. To keep your vacuum working at peek performance, remove these from the brush roll. The brushes must touch the carpet to clean properly. Test brushes length by holding a business card or credit card against the under side of the vacuum cleaner over the brush roll. If the brushes don't touch the business card or credit card replace the brushes strips or brush roll depending on your make and model. (refer to owner's manual)
    -Brush roll belt (belt)
    The belt turns the brush roll to agitate the dirt out of the carpet and combs the carpet nap. Check the belt to make sure that it is in good condition. Check for cracks, tears, or loss of tension. hair or threads may wind around brush roll or belt pulley. Replace the belt. Remove any threads or hair. A build up could cause the belt to slip.
    -Disposable paper bags (bag)
    The bag's job is to trap dirt. As the bag traps dirt it also must exhaust air out. If the bag becomes clogged so that there is no exhaust, the vacuum cleaner will not be able to pick up, no matter how powerful the motor. If you vacuum fine particles such as carpet fresheners, plaster dust, or powders, you will need to change you bag more often to keep you vacuum cleaner working at peak performance.


    What are the utilities and benefits of Wet/Dry Utility vacuums?
    There are times when you face special cleaning needs which your household vacuum cleaner just isn't designed to handle. These include picking up water or large particles of dirt or debris. The wet/dry utility vacuum, alias shop-vac, comes to the rescue with its special capabilities. This breed of vacuum cleaner has been around for many years, often setting in a corner of the basement or shop waiting for those times of special need.

    You may be tempted to use one of these units to do you regular household cleaning instead of using a vacuum cleaner designed for that task. While these units are designed to do some special tasks like water pickup, cleaning large size dirt and debris and blowing grass and leaves, they typically are not as powerful nor filter as well as most household type vacuum cleaners. The wet/dry utility vac is a specialty type of vacuum cleaner which does what it is designed to do very well. Likewise, the household vacuum cleaner is designed to clean you house very well week after week, year after year. Each has its own arena where it will perform well, easing your cleaning work load for years to come.



    What are the utilities and benefits of Two Motor Upright Vacuums?
    An upright type of vacuum cleaner is a self-contained unit which has the motor, main cleaning nozzle, filtering system, etc. all built together in an overall vertical shape. All upright types today have motor driven revolving brush rolls and are used primarily for cleaning carpeted floors. They are pushed forward and pulled backward in front of the user by gripping the narrow handle extending upward from the main case.

    "Two-motor" as well as other "clean-air" uprights typically produce better performance when using on-board attachments. They also have significantly longer fan and motor lives compared to most "dirty-air" uprights with on-board attachments. Operating noise levels are typically much lower than from their "dirty-air" counterparts. Having a separate motor drive the brush roll, some using a cogged or geared type of belt, can enhance the carpet cleaning ability of "clean-air" uprights. The two-motor design is hard to identify on some models since they look so similar to the one-motor "clean-air" uprights. Other models have a more narrow connector between the main body and carpet cleaning nozzle, making them easier to identify. Most will be identified as having two motors somewhere on the cleaner or its literature.



    What are the utilities and benefits of Electric Brooms?
    While the full sized upright, power team and canister vacuum cleaners do the bulk of the cleaning in the home, there are often voids which can be filled by the lightweight electric broom. These include the need to frequently clean the kitchen or bathroom floor as well as to quickly and easily pickup those unexpected little spills. Electric brooms come in a variety of colors, shapes and sizes. The typical electric broom is somewhat tubular in shape with a long handle extending from its top so it can be easily pushed around the floor to clean it. The cleaning nozzle is typically attached directly to the bottom and often incorporates wheels to aid in its movement. This category can be subdivided into two basic types, the corded ones and the battery operated ones. Each type has its special place in helping you with your house cleaning chores.

    An electric broom will enable you to perform some types of cleaning tasks quicker and easier than when using most full sized vacuum cleaners. Cordless electric brooms are convenient for cleaning your kitchen, bath or those unexpected little spills very quickly and easily but are not intended for extended use. The next time you drag your full sized vacuum cleaner out of the closet to quickly clean your kitchen or bath, stop a moment to consider whether an electric broom would clean them quicker and easier.



    What are the utilities and benefits of Hand Held Vacuums?
    While the full sized upright, power team and canister vacuum cleaners do the bulk of the cleaning in the home, there are often voids which can be filled by the lightweight, hand held vacuum cleaner. These include the need to quickly and easily pickup those unexpected little spills as well as the need to efficiently clean upholstered furniture, drapes and carpeted stair steps. The latter use greatly reduces the risk of injury from struggling to use a full sized vacuum cleaner in the limited space on the stairs. Hand held vacuum cleaners come in a variety of colors, shapes and sizes. This category can be subdivided two ways: 1) corded vs. battery operated and 2) straight suction vs. suction with a revolving brush roll. Each type has its special place in helping you with your house cleaning chores.

    A hand held vacuum cleaner will enable you to perform some types of cleaning tasks quicker, easier and more effectively than when using most full sized vacuum cleaners, especially when using a corded hand held vacuum with a motor driven revolving brush. These tend to perform like a miniaturized upright vacuum cleaner when cleaning carpeted stairs while reducing the risk of injury from accidental falls. Cordless hand held vacuum cleaners are convenient for cleaning those unexpected little spills very quickly and easily but are not intended for extended use. The next time you're cleaning your stairs, furniture, drapes or car interior, stop a moment to consider whether a hand held vacuum cleaner would clean them better and easier than your full sized vacuum cleaner.



    What are the utilities and benefits of Steam (Hot Water) Extractors?
    Cleaning soiled carpet fibers can be a real challenge since regular vacuuming does not remove particles which adhere to the fibers. The traditional way of cleaning the carpet fibers is the carpet shampooer which creates a foam that is worked into the carpet to clean it. While this method is still being used, the industry has been promoting the "steam" (hot water) extractors to a greater extent. There are also a few companies which sell or rent scrubbing machines which work a moist compound into the carpets to clean them.

    Hot water extractors work best when used to periodically clean carpets which are lightly soiled. Performance on a heavily soiled or stained carpet can be disappointing at best. For more heavy duty cleaning needs, look to the professional carpet cleaning services in your area. Their heavy duty commercial equipment is much more powerful and able to produce more satisfactory results.



    What are the utilities and benefits of Two Motor Power Team ?
    A Two-Motor Power Team is a type of vacuum cleaner that teams a canister type vacuum cleaner with a motorized power nozzle. The powerful brushing action of the power nozzle, combined with the strong suction of the "clean-air" suction motor, enables a power team to perform very well deep cleaning carpets as well as cleaning all other types of surfaces. A central vacuum system with a motorized power nozzle is a unique type of power team in that the main canister part is mounted on a basement or garage wall.

    A two-motor power team vacuum cleaner is very versatile, providing superior suction for use with the attachments. Since it includes a motorized power nozzle it will clean all surfaces, including carpeted floors, effectively. Power nozzles which use a non-slip cog type belt maintain fairly consistent cleaning performance over the full life of the belt. Power teams provide an excellent alternative to using an upright with on-board attachments. Also, extremely high filtration efficiencies can be obtained with HEPA filtration systems.



    My Vacuum is not picking up

    Turn off switch and unplug vacuum cleaner before servicing vacuum cleaner. Belt pulleys can become hot during normal use. To prevent injury, avoid touching the motor pulley when checking the belt.

    • Check to see if brush roll is turning. If brush roll is not turning, remove brush roll. (Refer to your owner's manual). Make sure your brush roll turns free. If brush roll does not turn free, try to free up by removing hair or threads that may have wound around brush roll or belt pulley. A build up of old rubber, threads or hair could cause the belt to slip. If you cannot free brush roll replace brush roll and or bearings and belt.
    • Check the belt to make sure that it is in good condition. Check for cracks, tears, hour glass shaping, shiny or groves on the under side of belt and flat spots or loss of tension. Caution belt pulleys can become hot duing normal use. To prevent injury, avoid touching the motor pulley when checking the belt. If belt is worn, replace it. (Refer to your owner's manual).
    • Check for worn brushes.
      • The brushes must touch the carpet to clean properly. Test brushes length by holding a business card or credit card against the under side of the vacuum cleaner over the brush roll. If the brushes don't touch the business card or credit card. Replace the brush strips or brush roll depending on your make and model. (Refer to your owner's manual).
      • The brushes may become soft or worn at a angle and still appear long enough, but just lay on the carpet and don't clean properly. Replace the brush strips or brush roll depending on your make and model. (Refer to your owner's manual). Brush strips or brush rolls last from one year to three years depending on the amount of vacuuming you do.
      • When you replace the brush strips or brush roll always replace the belt.


    My Vacuum cleaner vibrates and/or makes a loud noise

    Turn off switch and unplug vacuum cleaner before servicing vacuum cleaner. Belt pulley can become hot during normal use. To prevent injury, avoid touching the motor pulley when checking the belt.

    • Usually something large or hard was picked up in your vacuum cleaner and has broken a blade off of your impeller (fan). When this happens, you can replace the impeller (fan). But this is usually a difficult task and it is our advise to take you vacuum to an authorized service repair center nearest you.


    My machine blows out dirt instead of vacuuming it up

    Turn off switch and unplug vacuum cleaner before servicing vacuum cleaner. Belt pulley can become hot during normal use. To prevent injury, avoid touching the motor pulley when checking the belt.

    • Check you bag to make sure your bag is not overly full. If you just installed a new bag check the bag to make sure you have the proper bag for your make and model of vacuum cleaner. Next check to make sure you have properly installed your new bag. (Refer to your owner's manual).
    • Check all openings to make sure there is nothing obstructing the suction of you vacuum. Sometimes a clog may be deep inside your vacuum, so you will need to take you vacuum to an authorized service center.

     



    Will lowering the vacuum height closer to the carpet pick-up more?
    Running your vacuum too low on the carpet height position makes a vacuum clean less, and puts strain on your belts.
    (HINT) Start your carpet height on its highest position, turn the vacuum on and move down until you hear the vacuum change pitch. That's the right carpet height.




    What causes vacuums to be loud or noisy?
    a. Broken fan
    b. Bad brush roller
    c. Bad motor bearings
    d. Vacuum clogged up



    Does higher amperage mean more power?
    Not necessarily. Amperage denotes how much electricity is being used. Some vacuums use less electricity but have more powerful motors.



    What is the reasons for low or no pick up ?
    -Belt stretched out
    -Bag too full
    -Clogged hose or nozzle intake
    -Broken fan.
    -Clogged filter



    Why is my vacuum loud?
    -The fan is broken.
    -Bearings in the roller have gone bad.
    -motor has gone bad.



    Where is the Angle Adapter for the Euro-Pro EP93 Vapor Steam Cleaner?

    The Euro-Pro EP93 Vapor Steam Cleaner ships with the Angle Adapter already installed into the Rectangular Brush (Accessory #10 in the book). Simply swivel adapter around until it is pointing down instead of up and pull it straight out of the Rectangular Brush. Now it is ready for insertion into the Triangular Brush.