If your product is damaged in transit or defective upon arrival, we will replace the product at no charge.
Note: Due to the high cost of shipping to HI, AK, PR and Other destinations outside the contiguous 48 United States, we will not assume responsibility for the shipping costs involved in replacing defective merchandise from these locations.
If you are not 100% satisfied with the product, or if you made a mistake in ordering, we will accept returns.
You have to pay for return shipping costs involved. If the item was shipped free, we will deduct shipping costs + 10% restocking fee.
Due to the high costs of shipping and restocking we can not make any exceptions to this rule.
All returns for either exchange or refund must be accompanied with a copy of the included invoice, with a note stating whether the product is for exchange or refund. We do not require a RMA# (Return Merchandise Authorization) to process the refunds. Your Order number is your RMA#. All returns must be made to the following address regardless of where the item shipped from.
14500-H Lee Rd.
Chantilly, VA 20151
You can expect a refund sent to the credit card company within 14 business days of GoVacuum receiving your return.
Above return policy does not apply to commercial equipment
If a refund is requested, we will issue a credit on the credit card that you used to purchase the product. If you paid with a check card, cashiers check, money order, or personal check, we will issue a company check as a refund. All refunds will be given out within two (2) working days of the return of the product. No refunds will be issued until the product is returned to Vacuums Unlimited.
Products must be returned within fifteen (15) days of purchase.
GoVacuums 60 Day Easy Returns
GoVacuum is proud toffer a 60 day return policy on all products. Our goal is for every customer to be completely satisfied with their purchase from GoVacuum. If you are not 100% completely satisfied, you may return your order to us within 60 days of the purchase date for a full, 100% refund. All packages returned in full, with all original packaging included, will be refunded without a restocking fee*. There is absolutely no risk when placing an order with GoVacuum.Please be sure to package the product exactly how it was received with all packaging material included. There is no need to call and obtain an RMA number, please just use the return label that was included with your order to send us back the product, as well as a copy of your packing slip. For FedEx and UPS shipments please notate the tracking number (shipper receipt number) on the return label to keep for your records.
If you'd like to send back the package on your own, please send all returns to;
14500-G Lee Rd.
Chantilly, VA 20151
Free Shipping Both Ways
GoVacuum includes a free pre-paid return shipping label with every order, just in case something needs to be returned. You may use this label to return an item to GoVacuum at no charge to you. Just another advantage when you buy from GoVacuum.
We realize that sometimes wrong parts get ordered. If you ever have a question about whether a certain part fits your vacuum, please pick up the phone, or open a chat with us, we are always more then happy to help you. We will gladly exchange any product within our 60 day return policy, and you may use our return label to send us back the wrong item at no charge. Please just include a small note in your return explaining what you would like to exchange for.
Our Refund Policy:
If a refund is requested, we will issue a credit on the credit card that you used to purchase the product. If you paid with a cashiers check, money order, or personal check, we will issue a company check as a refund. It may take up to 10 days for your refund is applied, thank you for your patience. No Refund will be issued until the product has been returned
If you receive an order that has been damaged in transit, please contact us immediately, so that we may make a claim with the shipper for the damaged package. We do request that you notify us of the damage within 5 days of delivery to ensure that we may be reimbursed for the damage caused by the shipper
Cancellations of Orders
We ship most orders within hours of receiving them. If you need to cancel an order, please pick up the phone and call us rather then sending an email, as by the time your email is read the order may have already been shipped.
The above return policy does not apply to any commercial equipment such as floor buffers, automatic scrubbers
* As long as the product is returned to us in like new condition, and is re-sellable with all packing materials, instruction booklets, and components, you will not be charged any restocking fees. If you return an item that is missing parts, including the instruction booklet, or if the machine is returned damaged and can not be resold, we reserve the right to deduct up to 15% restocking fee
Our Refund Policy:
If a refund is requested, we will issue a credit on the credit card that you used to purchase the product. If you paid with a check card, cashiers check, money order, or personal check, we will issue a company check as a refund. All refunds will be given out within two (2) working days of the return of the product. No refunds will be issued until the product is returned to Vacuums Unlimited. Products must be returned within fifteen (15) days of purchase.
GoVacuum's Order Tracking System:
Track any order that's been shipped from GoVacuum here. Orders that were shipped by UPS, FedEx, or The United States Postal Serice may tracked below. If you did not receive the shipment confirmation email, please send us an email, or give us a call, we're happy to help and provide the tracking information over the phone.