Returns Are Easy with GoVacuum
Need to make
a return?
Don't worry, we've worked hard to make this as easy and
painless as possible. Here's how it works:
Return PolicyGoVacuums 60 Day Easy Returns
GoVacuum is proud to offer a 60 day return policy on all
products. Our goal is for every customer to be completely
satisfied with their purchase from GoVacuum. If you are not
100% completely satisfied, you may return your order to us
within 60 days of the purchase date for a full, 100% refund.
All packages returned in full, with all original packaging
included, will be refunded without a restocking fee*. There
is absolutely no risk when placing an order with
GoVacuum.Please be sure to package the product exactly how
it was received with all packaging material included. There
is no need to call and obtain an RMA number, please just use
the return label that was included with your order to send
us back the prouct, as well as a copy of your packing slip.
For FedEx and UPS shipments please notate the tracking
number (shipper receipt number) on the return label to keep
for your records.
If you’d like to send back the package on your own, please
send all returns to;
GoVacuum.com
Returns Department
14500-G Lee Rd.
Chantilly, VA 20151
Free Shipping Both Ways
GoVacuum includes a free pre-paid return shipping label with
every order, just in case something needs to be returned.
You may use this label to return an item to GoVacuum at no
charge to you. Just another advantage when you buy from
GoVacuum.
Exchange Policy
We realize that sometimes wrong parts get ordered. If you
ever have a question about whether a certain part fits your
vacuum, please pick up the phone, or open a chat with us, we
are always more then happy to help you. We will gladly
exchange any product within our 60 day return policy, and
you may use our return label to send us back the wrong item
at no charge. Please just include a small note in your
return explaining what you would like to exchange for.
Our Refund Policy:
If a refund is requested, we will issue a credit on the
credit card that you used to purchase the product. If you
paid with a cashiers check, money order, or personal check,
we will issue a company check as a refund. It may take up to
10 days for your refund is applied, thank you for your
patience. No Refund will be issued until the product has
been returned
Damaged Package
If you receive an order that has been damaged in transit,
please contact us immediately, so that we may make a claim
with the shipper for the damaged package. We do request that
you notify us of the damage within 5 days of delivery to
ensure that we may be reimbursed for the damage caused by
the shipper
Cancellations of Orders
We ship most orders within hours of receiving them. If you
need to cancel an order, please pick up the phone and call
us rather then sending an email, as by the time your email
is read the order may have already been shipped.
The above return policy does not apply to any commercial
equipment such as floor buffers, automatic scrubbers
* As long as the product is returned to us in like new
condition, and is re-sellable with all packing materials,
instruction booklets, and components, you will not be
charged any restocking fees. If you return an item that is
missing parts, including the instruction booklet, or if the
machine is returned damaged and can not be resold, we
reserve the right to deduct up to 15% restocking fee.
Click here to view the shipping label for returns
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