Shipping & Returns
We've made returns easy! If you're looking to return or exchange an item you purchased directly at GoVacuum.com, just visit returns.govacuum.com and let us know you're wanting a return or exchange and shortly thereafter we'll email you an return authorization number and a prepaid return label so there's there's no cost to you whatsoever!
Every effort is made to ship all orders within one (1) working day after receiving the order.
In the event Vacuums Unlimited does not have the item in stock or due to any other reason , we will inform you of when the item will stock.
Our fill rate on orders shipping the next day is 97%.
It may take 7-10 days to ship Parts, Bags, Belts, Filters & Accessories.
Our Shipping Rates for US and Canada
|Order Value||US Ground||US Expedited||Ground for APO/FPO||Expedited for APO/FPO|
|Alaska, Hawaii, US Protectorates|
|Order Value||Shipping Cost|
|More than $500||$100|
|Order Value||Canada Ground||Canada Expedited|
We DO NOT charge any processing or handling fees.
These rules apply to all products unless otherwise noted, and apply in the continental USA only. Orders for shipments to HI, AK, PR, Guam and international destinations will incur extra charges; these charges will be described in detail to customers before being shipped.
Most items ship the same or next day after you place your order. We use several different carriers to ship our orders including; The United States Postal Service, UPS, and FedEx. For most small, light weight orders such as bags, belts, or filters, we will always ship these by USPS Priority Mail. If the package is larger such as vacuum cleaners, hoses, chemicals, etc. then we will ship your order with UPS or FedEx. If you have any question about the method we will use to ship your order, or if your street address can not receive US Postal deliveries to it, Please give us a call BEFORE placing your order.
The following information only applies to packages shipped via UPS: The map below was generated by UPS, to estimate how long packages generally take to get to you, from us. Since we are located in Virginia (zip code 20164), the map is generated based on that assumption. The map is only an estimate, but we've found it to be pretty accurate. For more precise information about your specific package (after it has shipped), please see UPS Tracking below.