Shipping & ReturnsOur Shipping Rates for US and Canada
| Continental US |
| Order Value |
US Ground |
US Expedited |
Ground for APO/FPO |
Expedited for APO/FPO |
| $1-$9.99 |
FREE* |
$9.95 |
$9.95 |
$14.95 |
| $10.00-$24.99 |
FREE* |
$9.95 |
$9.95 |
$14.95 |
| $25.00-$49.99 |
FREE* |
$9.95 |
$9.95 |
$14.95 |
| $50.00-$299.00 |
FREE* |
$14.95 |
$14.95 |
$19.95 |
| $300.00-$499.00 |
FREE* |
$69.95 |
$69.95 |
$69.95 |
| 500.00 up |
FREE* |
$79.95 |
$79.95 |
$89.95 |
|
| Alaska, Hawaii,
US Protectorates |
| All Orders |
$70 |
|
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| Canada |
| Order Value |
Canada Ground |
Canada Expedited |
|
|
| $0-$100 |
$14.95 |
$24.95 |
|
|
| $100.01-$300.00 |
$39.95 |
$49.95 |
|
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| $300.01-$500.00 |
$69.95 |
$79.95 |
|
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| $500.01-$1000.00 |
$89.95 |
$99.95 |
|
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| $1000 up |
$119.95 |
$139.95 |
|
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These rules apply to all products unless otherwise noted, and apply in the continental USA only. Orders for shipments to HI, AK, PR, Guam and international destinations will incur extra charges; these charges will be described in detail to customers before being shipped.
Most items ship the same or next day after you place your order. We use several different carriers to ship our orders including; The United States Postal Service, UPS, and FedEx. For most small, light weight orders such as bags, belts, or filters, we will always ship these by USPS Priority Mail. If the package is larger such as vacuum cleaners, hoses, chemicals, etc. then we will ship your order with UPS or FedEx. If you have any question about the method we will use to ship your order, or if your street address can not receive US Postal deliveries to it, Please give us a call BEFORE placing your order.
The following information only applies to packages shipped via UPS: The map below was generated by UPS, to estimate how long packages generally take to get to you, from us. Since we are located in Virginia (zip code 20164), the map is generated based on that assumption. The map is only an estimate, but we've found it to be pretty accurate. For more precise information about your specific package (after it has shipped), please see UPS Tracking below.
Our Return Policy:
GoVacuums 60 Day Easy Returns
GoVacuum is proud toffer a 60 day return policy on all products. Our goal is for every customer to be completely satisfied with their purchase from GoVacuum. If you are not 100% completely satisfied, you may return your order to us within 60 days of the purchase date for a full, 100% refund. All packages returned in full, with all original packaging included, will be refunded without a restocking fee*. There is absolutely no risk when placing an order with GoVacuum.Please be sure to package the product exactly how it was received with all packaging material included. There is no need to call and obtain an RMA number, please just use the return label that was included with your order to send us back the product, as well as a copy of your packing slip. For FedEx and UPS shipments please notate the tracking number (shipper receipt number) on the return label to keep for your records.
If you’d like to send back the package on your own, please send all returns to;
GoVacuum.com
Returns Department
14500-G Lee Rd.
Chantilly, VA 20151
Free Shipping Both Ways
GoVacuum includes a free pre-paid return shipping label with every order, just in case something needs to be returned. You may use this label to return an item to GoVacuum at no charge to you. Just another advantage when you buy from GoVacuum.
Exchange Policy
We realize that sometimes wrong parts get ordered. If you ever have a question about whether a certain part fits your vacuum, please pick up the phone, or open a chat with us, we are always more then happy to help you. We will gladly exchange any product within our 60 day return policy, and you may use our return label to send us back the wrong item at no charge. Please just include a small note in your return explaining what you would like to exchange for.
Our Refund Policy:
If a refund is requested, we will issue a credit on the credit card that you used to purchase the product. If you paid with a cashiers check, money order, or personal check, we will issue a company check as a refund. It may take up to 10 days for your refund is applied, thank you for your patience. No Refund will be issued until the product has been returned
Damaged Package
If you receive an order that has been damaged in transit, please contact us immediately, so that we may make a claim with the shipper for the damaged package. We do request that you notify us of the damage within 5 days of delivery to ensure that we may be reimbursed for the damage caused by the shipper
Cancellations of Orders
We ship most orders within hours of receiving them. If you need to cancel an order, please pick up the phone and call us rather then sending an email, as by the time your email is read the order may have already been shipped.
The above return policy does not apply to any commercial equipment such as floor buffers, automatic scrubbers
* As long as the product is returned to us in like new condition, and is re-sellable with all packing materials, instruction booklets, and components, you will not be charged any restocking fees. If you return an item that is missing parts, including the instruction booklet, or if the machine is returned damaged and can not be resold, we reserve the right to deduct up to 15% restocking fee.
Click here to view the shipping label for returns
Our Refund Policy:
If a refund is requested, we will issue a credit on the credit card that you used to purchase the product. If you paid with a check card, cashiers check, money order, or personal check, we will issue a company check as a refund. All refunds will be given out within two (2) working days of the return of the product. No refunds will be issued until the product is returned to Vacuums Unlimited. Products must be returned within fifteen (15) days of purchase.
GoVacuum's Order Tracking System:
Track any order that's been shipped from GoVacuum
here. Orders that were shipped by UPS, FedEx, or The United States Postal Serice may tracked below. If you
did not receive the shipment confirmation email, please send us an email, or give us a call, we're happy to help and provide the tracking information over the phone.
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