Why order from GoVacuum?
GoVacuum.com prides itself on providing the best service, advice, and prices for all of our current and future customers. We view ourselves as more than just a website to sell you vacuum and air purifier items. GoVacuum strives to provide non-bias advice, recommendations, and user friendly tools, in order to, create the best possible shopping experience. We offer free ground shipping to the continental US (excluding Alaska and Hawaii) and one of the best 60 day return policies on the internet.
Who are you dealing with?
GoVacuum.com is a family owned business that has been serving Northern Virginia’s cleaning needs for more than 30 years, and has been serving the online community since 1999. GoVacuum.com has genuinely knowledgeable sales’ people that specialize in finding the machines and/or parts by offering real advice, unbiased comparisons and honest recommendations that will meet consumers cleaning needs. For more information about us click here.
Can you get service?
One of the reasons we have such a high customer satisfaction rating is because we offer a variety of ways for customers to contact us so we can better serve you. You can email us, chat with us, or even call our offices toll-free (888-468-2210). We even offer the option for the consumer to choose which friendly customer service specialist they would prefer.
Are telephones answered by a human?
Yes, all incoming calls are answered by one of our customer service specialist, during normal business hours. If by chance we are unable to get to your phone call, leave a message and we will have a customer service vacuum specialist, return your call within 24 hours.
Customer service specialist?
Every customer service specialist at GoVacuum has vacuum experience and is trained to help make recommendations for your cleaning needs. Each customer service specialist even has a direct telephone number, email address and chat log-in, so should you have any questions in the future you don’t need to be transferred around. (also note: our specialist speak English, Spanish)
Do they provide technical support?
We don’t just hire anyone at GoVacuum. We require all employees to have experience in the vacuum industry. With well over a hundred years of combined experience in the industry, we will work to help troubleshoot any issue you’re having with a vacuum. We even have instructional video's !
What is the company policy?
We at GoVacuum strive to offer, not only the best advice and assistance, but to ensure your satisfaction is of utmost importance. If you are not satisfied, for any reason, please feel free to contact us immediately and we will diligently work to provide the best possible service. Your satisfaction is not only our foremost concern, it is our policy!
What is the refund policy?
GoVacuum offers the best return policy in the business! 60 days! That’s right, you have 60 days to return your product for any reason whatsoever, no questions asked, no haggling! Not only that, WE PAY FOR THE RETURN SHIPPING! Yes, you read correct, included with every item we sell is a return package pre-paid label. Just repackage the item in the original packaging and affix the pre-paid return package label, that’s it! Excludes commercial machines and select other products, see our return policy for more info.
How much is shipping?
We offer free shipping over $35 else it is $3.95.
What are other customers saying?
We pride ourselves on our Testimonial section, where customers have left wonderful reviews on how we have met their needs and exceeded expectations. Check it out!
Why GoVacuum? We say because our number one concern is the consumer. Whether it be from providing the best possible service, advice and assistance, to ensuring that your satisfaction is our primary objective. We want you to come to us for all of your allergy, air purification, vacuuming and cleaning needs. If we fail to meet that objective, let us know, call our experts at 1-888-468-2210!