Customer Satisfaction Comes First
Hopefully, you'll never have to use our Customer Service. Most of the time, you'll place your order, and it will be shipped to your door quickly and perfectly. Our rave reviews and high satisfaction ratings prove this. It's foolhardy to think, however, that mistakes never happen. What's important, though, is how you the customer are treated in this case. That's where great customer service counts, and as our customer testimonials will prove -- that's where we shine. We go above and beyond to ensure that you are happy. We'll always do our best to make sure your order is right and ready the first time -- but if there is a mistake, you can count on a real, knowledgable and friendly person on our end who will get things fixed.
Customers referring to Vacuum Cleaners, Etc. or Govacuum are referring to alternate names for GoVacuum.com -- the people are the same.
|Everything went great||There was a mistake but GoVacuum handled it|
I bought a shop vac a few months ago from a very dear friend. I tossed out the old foam filter and bag, thinking I could just pick one up. This was not as easy of a task as I had thought. I found some replacement bags on another website and ebay. I searched govacuum.com and found exact replacements for a great price! My order was placed immediately and shipped the next day, I got the items in a flash. Thanks so much for everything, I'll defiently be using govacuum for all my replacement needs! Thanks again.. Humbly submitted, JA, MI
We recently bought a Dyson upright vacuum from you to help us deal with two shedding collie dogs. It is THE vacuum for owners of dogs that shed. My wife and I have owned Oreck and Eureka uprights as well as a Hoover canister. One by one the vacuums were conquered as tufts of collie hair rolled past like tumbleweed in the desert. The Dyson was a Godsend. It is the only vacuum we've owned that can handle dog fur without losing suction or burning up brush-roll bearings. Go Vacuum had the best deal around and fast shipping, too. Thank you. - Tony and Barb
I was very pleased at the speed with which my order arrived - much quicker than other orders I place on the net with other vendors. - Jane H, Oakton VA
Fast service, and reasonable shipping costs. Thanks. - Barbara J C, Sanibel, FL
I got my vacuum $100 cheaper than at my local store. It came in 10 days. I don't have 1 complaint. - Rich W, Santa Clara, CA
I was completely satisfied with the service at Vacuum Cleaners, etc. I would recommend them to my friends! Thanks! P.S. My vacuum bags are unusual and hard to find. It was so easy and convenient to order them on-line. Thank You! - Mary B, Grand Blanc, MI
To my delight, I found that Vacuum Cleaners etc. carry the most obscure bags. Speedy handling and shipping - all in all - no need for me to look elsewhere! - Linda V, APO AE
After researching vacuums, I chose a Samsung. Vacuum Cleaners, Etc. had the best price. Their website was easy to navigate and informative. I emailed one question to them and received a prompt answer. Free delivery is a deciding factor for me when choosing whether or not to buy from an eretailer. In this case delivery was fast and free. I definitely would recommend this company and expect to return to their site for bags for the new machine. I won't need to do so soon since they included a supply of bags in their delivery. - Peggy W, Danbury, CT
Quick service, no hassle, exactly what was ordered in two days. I will use this company again.
I got what I ordered promtly. It was exactly what I needed and the price was excellent.
I was surprized to find exactually want I was looking for and it was so easy to get. I was impressed with the price and the shipping fee was great. So many stores on the mainland charge an arm and an leg for shipping. I guess they think we live in a third world country, Im only in Hawaii. Very impressed with the vaccuum. Its just want I needed. Thank you p thomas
This was a good shopping experience. Would use this merchant again. Product arrived timely, and I was kept updated on the progress of my order. Thank You!
Ill be back...Wonderful service!
Recieved 2 days after placing the order. Excellent!!!!!!
Ive ordered several times and each time I have received fast delivery as well as accuracy of my order. I would recommend this merchant.
Easy to use website allowed me to quickly find what I needed on my first visit. Very good prices, sure beats the outrageous bag prices at local vacuum repair shops! Shopping cart was easy to use. Shipping time was not lightning fast, but completely acceptable for the items ordered. I shopped three or four other vacuum part websites before placing my order, and found this one to be the easiest site with the best prices, and shipping was reasonable too. I also appreciated the quantity discount. Confirms my belief that internet websites are usually the best way to shop for specialty items. I will not hesitate to order again!
Great product at a great price. A great shopping experience. I would do it again.
Good communication and extremely quick shipping.
Great way to obtain my obscure T bags
This is a wonderful merchant! The only one that offered a payment plan on a new Dyson. And I didnt only receive the Dyson, but all the bells and whistles that go with it! It was delivered in a very timely manner and in perfect condition. Thank you Govacuum for making it possible to get this awesome vacuum!
This merchant was extremely helpful. I had called a store to verify the part number. It turned out to be incorrect. While shopping at this merchant on line, a got an instant help from a real (thru the computer) person. Because there was a question about the part number, he called the company to make sure I got the right one!!! Thanks to the instant online help, all went well and I could once again clean house. I would definitley shop here again.
Very pleased with the ease of sitting home and just ordering. Delievery was way faster than I expectied. Thanks Ron G
Wow - the scrubber came in 3 days - with no shipping charges. And, it is wonderful for scrubbing my patio/porch. And, easy on my arthritic hands! Thank you for a good product and great service! jj
A Good place to suck up some savings!!
Excellent website, great product availability, fast shipping...I highly recommend Go Vacuum.com.
I bought the Dyson DC15 The Ball. They were excellent! The purchase was easy and I received the vacuum faster than anticipated. I was delighted with their service. Some other on line merchants had stated that this vacuum was not available anywhere and tried to shift me to another model, but it was in stock with Go Vacuum and I got it right away. Keep up the good work! I highly recommend you. By the way - if you are thinking about a Dyson, Im really happy that I bought it. The ball makes it so easy to use and the vacuum is great at getting up my golden retrievers hair! My dogs breeder had recommended it and she said that all the other breeders she knw swear by it! Good Luck!
Found product easily, everything went smoothly, I was notified quickly of details of the sale, shipping etc and received the products as promised. Overall, a simple, quick purchase without problems.
I have been looking for these bags in stores for two years and have never been able to find them. I had never thought to look on the Internet although I use it frequently. Now I can use my vacuum cleaner at my summer home again!!! Service was just great.
i was very pleased with the service.....after ordering online,i didnt understand some of the particulars .....i phoned the 800 number and was explained the answer...i would recommend them to everbody.....they deserve the recognition....coni m
Very helpful, professional, courteous, and accommodating. I bought a Dyson Animal 15 and it even picks up feathers. Both the product and Govacuum are GREAT!
Excellant is how I rate this company. This is my second order from them and they got the item in the mail immediately even though I used regular shipping. J Smith, Tomball, Texas
I purchased a Miele vacuum and couldnt be happier. The free 5 yr extended warranty was a fanastic add-on to the purchase, especially since the vacuums prices are controlled by Miele. I was concerned when I ordered because the offer included free 2-day shipping but the receipt showed ground shipping--it showed up on day 2 though, just like advertised. A fantastic shopping experience that I would recommend to others and use again myself.
I have no negative comments. I was so relieved to find my vacuum bags for my vacuum cleaner since I use to order them at J.C. Penny. And when I went to order this item..to my dismay they no longer carry this item even though I have bought the vacuum cleaner from this store. I am so glad to know that I can now order this again in the near future. Sincerly, Rita Ann B A SATISFIED CUSTOMER
This is a very professional and nice company to work with. I ordered an expensive air purifier and received free 2-day shipping (yipee!) The product arrived on the scheduled day first thing in the morning. The person I spoke to was very helpful and friendly. The product is perfect and delivery was lightning fast.
All worked as promised. What more can one ask?
I will be ordering more vacuum bags from this company in the future......Thanks
WAS TREATED VERY WELL OVER PHONE, AND ORDER WAS PLACED ONLINE,AND SHIPPED QUICKLEY, NO PROBLEMS. I WOULD RECOMMEND THIS SELLR VERY HIGHLY,,,THANKS AGAIN!!! I WILL BE BACK AGAIN...
Two filters delivered for less than I could buy one identical filter at Walmart. Good web interface, service, and delivery.
Fantastic place to shop for vacuums. They have a great site and it was easy to navigate through their web site to find just what I was looking for. They have good prices on their vacuums compaired to all the other sites I looked at on the web. They shipped it fast and all was great when I received it. Will definately come back to shop again. I would give them a AAAA or FIVE STARS....
Item was great, service was great. He really answers the phone and takes care of you. In fact, I was so happy with the company and with the Dyson I bought from them, that I bought a second one.
The people at GoVacuum are great! I placed my order online, and made a mistake when entering my shipping zip code. They caught the error and called me on the phone. I gave them the correct information and they expedited my order so it wasnt delayed by my own mistake. Quality, price and service are top notch -- plus, they had the vacuum I wanted when everyone else in the world seemed to be out of stock. Great selection. Great online experience. Highly recommended!
Got here fast and at the lowest price, will keep them in mind for future orders
This was a routine purchase, and the interface made it seem like that. Nothing fancy. Nothing complicated. Nothing subtle. The way online shopping should be. I gave a 3 for shipping options only because it was unimportasnt. neither good nor bad. However, related to the shipping options... I was told it would take u to two weeks to receive my product. I received it in six days. I was quite pleased.
Was happy to locate item on-line. So many stores dont carry what I need anyway. This was a good experience. Thank You.
Much easier and cheaper than going to Dirt Devil directly.
Received my order, as placed, for a good price, within a reasonable amount of time. Customer service response was quick when I had a question. All within the time frame they stated. Will use them again. Thanks.
I was able to get vacuum cleaner bags that I could not find anywhere else! Fast and painless!
These people were amazing..made sure I got the right part and their shipping was super fast. Cant say enough about their great service !!
I ordered my vacuum from them about a year ago and it has been the best purchase Ive made. I have had no problems with it at all. In case you are wondering what it is, its a Eureka Boss. I have asthma and allergies, and it works great. So, I am happy with their products. This time, I ordered new bags and a new filter. It took some searching but I found the best offer on their website after comparing generic and brand name. Here is the best part. I ordered it in the afternoon. I received it the very next afternoon. =) I am very pleased with this business. Thank you for the opportunity to express my satisfaction. =)
I got my filters in a matter of days. Their website made it very easy to find the filters I needed on a discontinued Vacuum. The prices were very low!!!
Shipment came faster than I expected, everything went smoothly, no hidden charges. Good service
Wish every order arrived as promptly as this one.
I have used this merchant several times and they always deliver, or are quick to let you know if there is a reason they cannot (e.g. they are out of stock).
I have used space bags before and was looking for a better deal than buying them in the store. Govacuum had the best deal that I found on the internet. The shipping was fast and prices very reasonable.
I was very pleased with this purchase! My daughter had just gotten the same vacuum and I found it online and even with the shipping charge I was spent less on it. It arrived very quickly too.
My order from this merchant arrived within 4 days and I was delighted. I had previously ordered the same merchandise from another online merchant, who not only did not deliver within 3 weeks, but they also did not notify me of any delay until I called to ask why I had not received my order. One item out of the 4 I had ordered was on backorder, and they said they would receive it and ship the entire order by a certain date. When I checked a couple of days past that date, they still had not shipped and had not bothered to notify me of the further delay. On the other hand, Govacuum not only delivered my order quickly, but their price was even better than the merchant Id previously tried to order from, which Id chosen only because their prices were among the lowest Id found. Thumbs up to Govacuum !
Awesome prices & speedy shipping. Thanks for carrying items that are very hard to find in stores!
The price was lower than any other I found on the net. the delivery charge was reasonable, the purchase arrived within a couple of days. I was more than pleased with the entire experience. Thank you for your efficency
Needed the part - website was easy to use - found it - bought it
I am very pleased with exceptionally fine service I received from the from Govacuum. I was amazed with the ease I had ordering on-line ( I am technology challanged) and very pleased that my order was received very quickly.
What wonderful and fast service, thank you. They have a great selection on their site, and ease of ordering is available, I will be ordering from you again very soon.
What I liked best was that they had pictures of the vacuum parts I needed. That made me feel confident that I was ordering what I needed to make this old Eureka go. Ten minutes after getting the new fan, belts, and bags this found-in-the-garbage beast was cleaning my house with extreme suction power. That what I call efficient buying. The only hiccup was that I expected the package to come by ground not USPS. At work we have 2 different addresses; one for private shippers and one for the USPS. So with a little luck I still got my package. Better shipping options would be nice, but these guys are an excellent deal. Did I say they were inexpensive too?
I do not usually order on line but did not have the time to drive across town to buy the items needed. My order came even sooner than anticipated. I will order again.
I got a fantastic vacuum at a great price and it arrived in just a few days and I love it!!! karen from Pittsburgh
|I received what my vacuum right on shedule, free shipping, for the price quoted. There was a mistake made initially on the billing but once I phoned the company and spoke to the owner it was handled immediatly. I will definately shop here again.
I ordered a product and ard recieved the wrong one. I have since called them and they are sending the correct product and not worrying about the wrong one they sent me. I was very happily surprised at the handling of my problem. Thanks
I had done a lot of looking around for the various parts that I needed to repair my Kirby vacuum. Not only was I able to find all of the parts that I needed as Govacuum but also for the best price of anyone (including my local vacuum supply in New Hampshire who tried to talk me into buying a new $500 machine that I was not interested in). The only problem I ran into was an error with delivery. Although I was sent a delivery confirmation (with tracking number)regarding the order, my order was accidently put with their received items and never shipped. Vaccums Unlimited however corrected this problem though within 24 hours, emailed me back personally (not in a form letter Email) advised me of their error and even offered me a refund of $7.00. Since there were no shipping charges on orders over $50, this amounted to the cost of one of the parts I had ordered. This small example goes to show that Govacuum is an honest dealer that is willing to accept responsibility when errors are made and willing to go out of their way to make things right. In this global market place where business isnt done face to face as much anymore, it was a pleasure to deal with someone that still feels that customer service is important and must be the cornerstone of how they operate. Their actions only solidified my willingness to recomend Govacuum to anyone that is in need of repair parts for their vacuums. In closing I would just like to reiterate that in the world of internet sales and shopping, it is very easy to forget that behind the keyboard there is actually a customer behind every order. It is even easier to put off a person when you dont have to deal with them face to face. I just hope that other Internet Retailers, big or small, read this review and take pause to remind themselves that we as consumers are what drive their businesses and make them successful or fail. Hopefully they read this (long winded as it may be), and use it as an example of how customers appreciate being treated. Thank you Govacuum. Regards, Patrick C, Merrimack, NH
I recently purchased a Sebo vacumm after researching numerous other brands. I am amazed at the quality, power, suction, larger bag, and ease of use. The bits and pieces, including dog hair, that my cheap brand would not pick up, are now taken care of in one easy sweep. The extension wand was damaged in shipping and a new one was shipped at no additional cost, and in my hands within two business days. This is a 5 star store with great prices, shipping time, customer service, communication and product. Thank you for being an honest and professional seller on the internet!
I was having Easter Sunday over at my home and I needed new vacuum bags for the cleaning I had to do before my family shows up. I had ordered from the manufacturer Eureka my vacuum bags 3 weeks earlier but they didnt bother to tell me they didnt have anything in stock. So I complained to them and told them to upgrade my shipping to overnight status, which they never did and I told them I wanted a name of a viable vendor of their products to order it from them which they never mentioned or corresponded back...I was irate. So I decided to do more searching and found Govacuum! WOW what a difference in service! I had ordered again what I needed and couldnt get from Eureka, I had them upgrade my shipping to overnight...I also had a special note to leave it at my apt. complex leasing office which UPS failed to do and scheduled me for re-delivery after Easter Sunday, this was Good Friday and I needed to clean my house!!! So the owner of Govacuum gave me a call and I had told him what happened, he immediately contacted UPS and had them follow directions and re-deliver the product to me the same day which saved my whole weekend holiday gathering. Do yourself a favor and buy it from this company, its the only choice you need to make, theyll take care of the rest - Govacuum ! Loyal customer - Steven S, Palatine, IL
I ordered the Hoover FloorMax 4300 from this merchant. It arrived in a timely manner. The problem came when I attempted to use the machine for the first time. It wouldnt start. I contacted the merchant and they walked me through likely problems and told me that the shipping for this particular item can cause problems like these. I was able to fix my Hoover with their wonderful help and considerate, timely responses to my questions. I would highly recommend this merchant to anyone seeking to buy a vacuum on-line. They are excellent to work with and truly care about the quality of the items they sell to you.
You find out about customer service when there is a problem. My purchased item was defective. A phone call to customer service (all automated) promised a reply in 24 hr. Next day email arrives informing that replacement item was in the mail. Received it several days later. I was dissappointed that the product was defective but the committment to correction of the problem was 5 star.
Everyone had a competetive price and they all offer spiffy shipping. These guys offer free 2nd day air. Cool. BUT the machine I wanted was out of stock. I decided to leave my order in place because of the the quick ship feature. When the order was filled they shipped it UPS ground and it was 10 days out instead of two. I contacted govac by email and they said the backorder was just processed improperly and offered either a discount or freebie accessory for my new machine that was on the way. I asked for the tool my wife wanted. Other than a littler minor glitch, this company was very good to deal with. They have online chat help that is really cool. Does this work with that? Your answer is moments away! I found this to be a great feature or their site. I wouldnt hesitate to do more business with these fine folks! I hope you have a similar experience.
Package damaged enroute but Co. response was outstanding. Customer Service filed replacement order as we spoke and was it received very quickly.