We've made returns easy! If you're looking to return or exchange an item you purchased directly at GoVacuum.com, just visit returns.govacuum.com and let us know you're wanting a return or exchange and shortly thereafter we'll email you an return authorization number and a prepaid return label so there's there's no cost to you whatsoever! 

48 Continental States Policy (excludes Hawaii & Alaska)-

GoVacuum is proud to be the leading discount vacuum cleaner website that offers free shipping to our customers. We also offer a 60 day in home trial for most all new products we sell. *(see below for exclusions) In the event you are not 100% satisfied with your purchase, simply return it and we will even pay the return shipping fee back to us and there's no restocking fee! *(see below for exclusions)

This is the most consumer friendly return and shipping policy in the vacuum industry today. Paired with a 99% customer satisfaction rating from over 50,000 customer reviews, plus toll-free phone and chat support 7 days a week- makes GoVacuum the best place to purchase your vacuum related products from.

We've even streamlined the return process to make is as easy as 1... 2... 3...

1. Place your order- on-line at GoVacuum.com or call us at 1-888-468-2210
2. We will quickly ship your order and include a prepaid return label with your purchase
3. In the event you don't love your purchase from us, just affix the prepaid label over the original shipping label, include a copy of the original invoice and return it, no questions asked!

You have 60 days from the original purchase date to return your purchase back to us. For a full refund of your purchase price.

Exclusions-

• Outlet, open stock, refurbished, reconditioned and used items have a 30 day return and exchange policy *(except for products listed below)
• Miele rotary iron, bidets, water filtering products and all commercial machines (vacuums, burnishers, carpet extractors, etc.)- these items are not returnable (in the event they are defective we will work with you on having it replaced, repaired or exchanged as per the manufactures warranty).
• Heaters have a 14 day return and exchange policy
• Used bags, filters & roller brushes can't be returned for sanitary reason
• A restocking fee up to 35% will be applied to machines that are heavily used, shows signs of accidental, misuse or abuse by the consumer. All machines should be returned in like new condition, with the original packaging, manuals, attachments, accessories and in the original box to avoid a restocking fee.